866 549 4579 [email protected]
866 549 4579 [email protected]

On the Road

It’s time to get out there and start exploring. We’re gathered the top questions about what to expect on a Troy tour, covering useful topics such as inclusions, Optional Experiences, itinerary details, and well-being.

Popular questions

What's included on my trip?

On a Troy trip, you’ll unlock the best of the world’s top destinations. Your tour includes:

  • A knowledgeable Professional Local Guide
  • Hand-picked hotels
  • All breakfasts and a selection of other meals detailed in your itinerary
  • Must-see sightseeing as detailed in your itinerary
  • Airport transfers in select destinations. See Airport Transfers for more information.

All trips include free time to explore destinations in your own way. Your guide will be happy to make recommendations.

What facilities can I expect on a Troy coach?

Regardless of where in the world your tour visits, we do our best to ensure your coach is as comfortable as it can be. However, there can be differences depending on where in the world you’re visiting:

We pride ourselves on having the finest fleet of fuel-efficient, fully air-conditioned coaches – all with reclining seats

The high vantage point from the coach window means you can take in all the glorious scenery, whether it’s a vast rural landscape or an urban city center. We also have onboard Wi-Fi.

What can I bring on the coach with me?

In addition to your suitcase, which gets stored separately on the coach, you can bring one piece of carry-on luggage onto the coach with you. This must be small enough to either fit under your seat or in a small overhead compartment.

The specific dimensions vary by where your trip is:

All trips: 12″x11″x6″ (30x28x14 cm)
Please note that for safety reasons, small rolling suitcases are not permitted inside the coach.

There are a number of things you may wish to bring on the coach with you, including a travel pillow, something to read, sunglasses, your phone, headphones if you’d like to listen to music, etc.

Do coaches operate seat rotation?

To ensure fairness and to enhance your coach experience Troy practices a daily seat rotation system, which your guide will facilitate. This enables guests to enjoy the panoramic views from a different seat and provides opportunities to get to know your fellow travelers and make new friends each day.

Food and drink

What do I need to know about meals and beverages on my trip?

Food and drink is at the heart of every destination. Your trip itinerary contains information on included meals and your guide will provide recommendations for places to eat in each new place.

Specific Dietary Requirements
We encourage guests to advise us of any specific dietary requirements. Please also advise your guide of your needs. Hotels and restaurants will be told in advance and suppliers will do their utmost to provide alternative options, although this cannot be guaranteed.

Drinking Water
We care about the planet. With that in mind, we recommend you pack a reusable water bottle for your trip to reduce your plastic waste.

The majority of countries in Europe have safe drinking water. Your guide Director will advise when the use of bottled water is recommended.

Where do I find which meals are included?

This information is included in the day-by-day itinerary for your trip.

What if I have any special dietary requirements?

We can accommodate vegetarian guests and can assist with diabetic, gluten-free and other medically-recommended diets. Please advise us at the time of booking.

Unfortunately, we’re unable to supply meals in accordance with strict religious requirements. We can’t provide salt-free, Kosher, Halal, requests for specific dietary supplements such as soya milk, and high protein or low-carb meals.


What time should I arrive on Day 1 on my trip?

All the information you need to join your trip, such as your first hotel and what time to get there, will be provided in your trip documents.

What if I arrive late and miss part of the trip?

We regret that no refunds can be made for absences from a trip, including experiences such as missed meals or sightseeing.

Will I have free time?

Yes. We want to ensure you get all you want out of your trip. Each itinerary offers the perfect balance of downtime and discoveries. We also give you the opportunity to tailor your trip with Optional Experiences. Some of our trips offer a more relaxed pace, with later starts and longer stays in each place.

Group size

How many people will be on my trip?

We limit our group sizes to 32 guests


What can I expect from a Troy hotel?

Troy hotels are handpicked to ensure they meet our high standards.

Many trips also include our Stays with Stories; properties with character that speak to the heritage of a destination.

What is the check-in procedure at my hotel?

Checking in to your arrival hotel
Official check-in times vary from hotel to hotel. Should your flight arrive in the early morning into the city where your trip begins, you may find yourself arriving at the hotel before noon, and it could be early afternoon before your room is ready (2pm/3pm). Hotels try to prevent this from happening, but check-in times cannot be guaranteed. The hotel will be able to suggest how any spare time could be used to sightsee, relax or enjoy local restaurants while your room is being prepared.

When arriving at your first hotel, check in at the main reception desk. The reception staff will need to know your name and that you are traveling with Troy

When your trip begins, check-in will be managed by the guide, who will advise you on procedures and hotel features before arrival. They will secure keys and oversee the delivery of your luggage to your room.

Photocopies of documents
Some hotels are required to keep your passport at reception throughout your stay owing to government, country or local laws. You are therefore recommended to bring a photocopy of your passport and any visas with you when you travel.

A useful tip is to photocopy your airline tickets, credit cards and your driver’s license etc. as this can speed up replacements on those rare occasions that the originals are lost. Even easier is to scan your documents and send them to yourself as attachments to your email so that you have access to them if needed.

Many hotels use magnetic key cards. These may be required to use the elevator. In many hotels, key cards also operate the lighting and air-conditioning. The card is usually inserted into a slot or box located just inside the room in order for the electricity to function and it is a great way to save energy.

Checking out of your hotel
Always make a last-minute check of safe deposit boxes, drawers, wardrobe and bathroom before departing each hotel. If you’ve consumed any items from the mini bar or accessed pay-TV, etc., then you are responsible for paying incidental expenses before departure. We recommend settling any bills in the evening to ensure a smooth departure the following morning.

Are the hotels air conditioned?

We select our hotels for their quality, impeccable service and comfort, and the majority of them have air-conditioning.

Will I be able to get laundry done?

Most hotels offer a laundry service; in some cities, laundromats are also available. However, it’s sensible to try and pack enough clothing to avoid having to do laundry, as it can sometimes be costly or inconvenient.

Will my hotel have WiFi?

Complimentary Wi-Fi is available in most hotel guestrooms and/or communal areas. On some occasions, the Wi-Fi may need an access code from hotel staff. Your guide will provide you with details when checking in to each hotel.

Do the hotels listed on the itinerary ever change?

Yes, hotels can change from those listed on the website or in your travel documents. This might be due to a variety of reasons and is often out of Troy’s control. If this does happen, we will ensure the new hotel is in a similar location and meets our high standards.

Trip experience

What's included on my trip?

On a Troy trip, you’ll unlock the best of the world’s top destinations. Your tour includes:

  • A knowledgeable Local Professional Tour Guide
  • Hand-picked hotels
  • All breakfasts and a selection of other meals detailed in your itinerary
  • Must-see sightseeing as detailed in your itinerary
  • Airport transfers in select destinations. See Airport Transfers for more information.

Who will support me on my trip?

All our guests will have access to the personal service of a dedicated and knowledgeable local guide. They will be on hand to help guide & support you throughout your trip and are able to offer a true insider’s perspective of each destination.

What is a local professional guide?

Our local guides come from a variety of backgrounds but they all share a passion for travel and their home countries. These experienced professionals show you what the guidebooks can’t – a true insider’s perspective of each destination. Each guide has been through a bespoke training program and many have at least ten years’ experience under their belt.

Where do I find which meals are included?

This information is included in the day-by-day itinerary for your trip.

Tipping etiquette varies by country, culture and the situation and it is a gesture that shows appreciation for the quality of service that you received. When traveling with Troy we have pre-paid certain tips and gratuities for you. Baggage handling at hotels, service charges and tips for hotel wait staff (for included meals) will be taken care of by your guide. There are however a few instances where individual tipping is welcome.

In general, if you’re unsure on tipping, don’t go any higher than 10% (unless of course that the service was so fantastic you feel you want to do so). Servers may not receive tips when left on a credit card, so always try to tip in cash whenever possible.

Hotel Services
It is customary to tip hotel staff for room service delivery if the charge has not already been added to the bill. Where ice machines are not available and you receive ice from the bar, a small tip to the bartender is always appreciated.

Eating and Drinking
Tips and gratuities will be taken care of by your guide for all meals included in your itinerary. When you are exploring on your own, it’s helpful to know regional norms around tipping.

In Europe, there is no obligation to leave a tip, but between 5% and 10% is normal in most European restaurants. Make sure to check that a service charge hasn’t already been added on as this is becoming more common. Also, bear in mind that tipping is only necessary at a table service restaurant. When eating out at a pub or fast food outlet where you order your food from a counter, tipping isn’t necessary or expected.

What do I need to know about daily sightseeing, departure times and the words or phrases I will hear while travelling with Troy?

At Troy, we plan to show you a great deal and always endeavor to make the most of every day of your holiday. In order to make that possible, we thank you in advance for your punctuality, which affords all our guests the opportunity to enjoy their time with us to the fullest.

Departure time is the time when everyone is seated comfortably and the coach is pulling away from the hotel or rest stop. The savvy traveler will always allow themselves enough time for bathroom visits, settling bills and slow elevators. Your guide will choreograph the day to enhance the itinerary and go out of their way to ensure that those all-important timings are clearly explained. They will also provide you with a contact number should you be in need of assistance.

Sightseeing is included in your itinerary and will generally involve a fair amount of walking and standing (as well as sitting). There are a number of terms used to describe sightseeing activities in the itinerary and there are slight differences in their meaning:

A day to relax – No planned activities; time for other independent activities. Your guide will be able to assist you with providing ideas and suggestions to match your interests and get the most out of the day.

Orientation tour – Places of interest are pointed out, allowing you to go and explore them on your own.

See – Observe sights while passing by on your coach, cruise or train.

What happens on day 1 of my trip?

All the information you need to join your tour will be provided in your trip documents.

Is porterage included in a Troy trip?

Yes, for your ease and comfort porterage is included throughout your trip (one item per guest). So you will only have to bring your hand luggage on and off the coach each day. On arrival at each hotel, your case will be delivered to your room by a hotel porter.

We will provide you with a red luggage tag, which helps with identification and security.

We recommend keeping any items you wish to access immediately in your hand baggage.

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