866 549 4579 [email protected]
866 549 4579 [email protected]

Before You Book


What is and isn't included in the price shown online for my trip?

The price you see on the Troy website is per person based on two guests sharing a room. There is single supplement for solo travelers.

What’s included in this price:

  • All hotels
  • Breakfast daily and some evening meals as described in the trip itinerary
  • All porterage and restaurant gratuities
  • All hotel tips, charges and local taxes
  • Sightseeing and activities as described in your itinerary
  • Airport transfers

What isn’t included in this price:

  • Flights. These can be added during the booking process.
  • Extra hotel nights for before and after your trip. These can be added during the booking process.
  • Optional Tours: These can be added during booking process.
  • Travel insurance. We strongly recommend the purchase of Travel Insurance.

How can I book a trip?

You can confidently book & pay your desired trip on our website @ Troytours.com. As soon as your booking is complete you will receive a computer generated confirmation email.

What payment methods can I use?

We accept credit/debit card payments (Visa, MasterCard)

Can I book flights through Troy?

Yes. Flights are not included in the trip price but you can add flights during the booking process once you’ve selected a departure for your trip.

Can I book extra hotel nights before or after my trip through Troy?

Yes, you can book extra hotel nights through Troy. Many guests like to give themselves a little more time in a destination before or after their trip.

Additional hotel nights can be added to your booking during the online booking process, simply select your departure date to begin the process.

Please note: All hotels are subject to availability.

How much are your deposits and when is full payment due?

Our trip deposit amount is $500 per person and full payment due date is 120 days before the departure date. If you book within 120 days, the full payment is due at the time of the booking.

Our deposit amounts and full payment due dates are as follows:

All Tours $500 Deposit per person, the full payment due 120 days before departure

All payment dates and amounts are also on your invoice.

What is the single traveler supplement?

If you are traveling solo, you will incurs a single traveler supplement. The cost will depend on the trip and departure date.

Can I book a triple room?

Triple room bookings are available, suitable for 2 adults and 1 child. When booking your trip, we define a child as somebody aged 17 or under. A triple room is not recommended for 3 adults, as the third bed is often a rollaway, which may not be comfortable for an adult. 

Can I change my date and/or trip at any time?

Departure dates cannot be changed or names cannot be substituted. If you are within the cancellation period, additional charges will apply.

What happens if I can't go on my trip?

Depending on the timing, cancellation penalties will apply.

Lights and Transfers

Are flights included in the trip price?

No. Flights are not included in the trip cost shown on our website.

Can I book flights through Troy?

Yes. Flights are not included in the trip price but you can add flights during the booking process.

What airport information do I need to know?

Your departure
Generally, check-in times require guests to arrive at the airport a minimum of two hours before a domestic flight and three hours before an international flight. Please allow enough time to get to your flight – be aware that during busy travel periods or at airports with heightened security, you may experience longer queues.

Airport check-in
All guests including children must have a machine-readable passport valid for six months after your trip return date along with any applicable visas. When you travel internationally, you are responsible for ensuring you have the correct documents to enter and pass through any countries during your trip, and then make your way back home.

Airport security
Before flying, you will go through airport security. Restrictions on what you can take on board and in hand luggage vary from time to time and from country to country, so we recommend you read the latest security advice before travelling. Please remember that although all airports must adhere to relevant aviation security requirements, security procedures may vary from airport to airport. More information can be found on the website of the airport you are flying from.

Are airport transfers included?

Troy offers complimentary airport transfers for all tours

If I booked my own flights and the flight times change, what will happen to my Troy airport transfers?

If you’ve booked your flights independently and provided flight details for a Troy airport transfer then please Contact Us to let us know about the change.

Please ensure you have received a confirmation from Troy reconfirming your transfers, particularly if your departure is in the near future.

Transfers are not available in all destinations, please see Airport Transfers for more information.

The ability to amend transfers will also vary across destinations. We will do our best to make any adjustments, however, if we are unable to confirm please make your own way to the start hotel.

Proceed Booking